Exchange Policy

At Shop Sphere, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your product, we offer a hassle-free exchange process under the following conditions:

1. Eligibility for Exchange

Products must be unused, undamaged, and in their original packaging with all tags/labels intact.
Exchanges are valid within 7 days of product delivery.
Proof of purchase (order number/invoice) is required.

2. Non-Exchangeable Items

Products marked as “Final Sale” or “Clearance”.
Customized or personalized items (e.g., engraved products).
Products damaged due to misuse or negligence.

3. Exchange Process

Contact Us: Email or call within 7 days of delivery.
Provide Details: Share your order number, product details, and reason for exchange.
Approval: Our team will review your request and provide instructions.
Return: Ship the product back to us (if required). Return shipping costs are the customer’s responsibility unless the item is faulty.
Replacement: Once approved, we’ll dispatch the replacement within 3-5 business days.

4. Exceptions

Exchanges are subject to product availability. If the desired item is out of stock, we’ll offer store credit or a refund.
We do not exchange products for a different category (e.g., exchanging furniture for solar products).

Delivery Policy

1. Delivery Areas

We deliver across Pakistan, including major cities (Karachi, Lahore, Islamabad, etc.) and rural areas.
International shipping is currently unavailable.

2. Delivery Timeframe

Standard Delivery: 3–7 business days (urban areas).
Rural Areas: 7–10 business days.
Delivery timelines may vary during holidays, sales, or unforeseen circumstances (e.g., weather delays).

3. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
You’ll receive a confirmation email with tracking details once your order is dispatched.

4. Shipping Costs

Free Delivery: For orders above PKR 2,000.
Flat Fee: PKR 200 for orders below PKR 2,000.

5. Tracking Your Order

Use the tracking number provided in your confirmation email to monitor your shipment on our partner courier’s website (e.g., TCS, Leopard Courier).

6. Damaged/Missing Items

Inspect your package upon delivery. If items are damaged or missing, notify us within 24 hours via email or phone.
Provide photos of the damaged product/packaging for verification.

7. Failed Deliveries

If delivery fails due to incorrect address/recipient unavailability, the customer bears re-delivery charges.